Refund process for detecting fraudulent traffic

Refund Process for Detecting Fraudulent Traffic at Kadam

Introduction

Kadam offers its clients a transparent and effective refund process for fraudulent traffic. This ensures trust and confidence in the honesty and quality of the services provided. This article describes the refund process, starting from the initial client contact and ending with the final decision on the refund.

1. Initial Client Contact

To initiate the refund process, the client only needs to contact his manager and request a check for fraudulent traffic. No additional preliminary information from the client is required. This simplifies the process and makes it more accessible for everyone.

2. Traffic Verification

The refund process involves several steps:

• First Stage: Upon receiving a complaint, the Kadam team conducts a traffic check by macros. If the check reveals bot traffic, a full refund is transferred to the client.
• Second Stage: If the macro check does not reveal fraud, an analysis by platforms is conducted. If bot platforms are detected, the client receives a refund twice the size. If no fraudulent activity is found, the refund process is not carried out, and the case is closed.

3. Additional Verification Upon Client's Request

If the client disagrees with the results of the check and requests additional verification, pointing to a specific characteristic or parameter for analysis, then:

• After the additional verification is conducted and, if it turns out that the client was right, they receive a refund five times the amount.
• The parameter introduced by the client becomes mandatory for future checks, improving the analysis process and ensuring higher traffic quality.

4. Analysis and Comparison

All checks are based on the existing system data, without conducting special research for a specific case. However, a comparative analysis of the behavior of other campaigns on the same macro that was complained about is conducted, which helps to establish the correctness of the detected fraud facts.

Conclusion

At Kadam, we place great importance on the quality of traffic, and our goal is to provide a maximally honest and transparent advertising platform. We take any doubts about traffic quality seriously and urge our clients not to hesitate to contact us for assistance. We guarantee that each request will be thoroughly reviewed to ensure a fair and objective decision. Our team is always ready for dialogue and assistance.